Shipping
We ship standard delivery in Canada, via Canada Post. Canadian shipping is calculated at $6.00 per item, United States shipping is $8.00 per item, and International is $10.00 per item.
Please note that we are not responsible for the shipping time once we relinquish the package to the shipping service. We can advise that shipping within Canada takes approximately 3 business days (sometimes less). Shipping to US destinations takes approximately 6-8 business days, but has been known to take longer with customs. International destinations vary greatly.
Payment
All prices are in Canadian dollars. Purchases made with credit cards or Paypal accounts outside of Canada are subject to the current exchange rates as specified by your financial institution (credit card or bank). We currently accept payment through Paypal. You need not have an account to pay through Paypal. You can pay with most credit cards without opening an account. Paypal is a very secure method of payment. Your information will be kept private and secure. They also offer a good measure of security on your transactions. Please see their policies for further information. Tax charged on all orders is 13% HST for all orders shipped to any location.
Please Note: We do not include a printed copy of your order in the shipment unless you request it. You will receive an email with a copy of your order immediately after purchase. An email is also sent to notify you that your package has shipped. If you do not receive these, please check the spam or junk folder in your email system.
Returns
We hope you are thrilled with your Cute & Cozy purchase. If something is not right, we want to make it right.
So if you're not happy because:
- We shipped the wrong item. Oops, our fault. We will send you the right item, as soon as you let us know about the mix up. We will also cover the cost of the return shipping of the wrong item, in the form of a refund for the original shipping charge. Sorry, this doesn't work if you thought you had chosen a different piece than you received.
- You've changed your mind. We know how it is. Sometimes you change your mind. We will exchange the piece or refund you as soon as we have the item(s) back within 30 days of purchase. All items must be in original condition with all of their packaging & tags. In this situation, the original shipping cost will be deducted from your refund total, you will have to cover the cost of return shipping and there will be a $5.00 restocking fee.